- United States
- UKI (United Kingdom and Ireland)
- Asia
- API
- Software & Technology
- Professional & Business Services
- Salesforce
- HubSpot
- IT Operations Automation
- Customer Support Automation
About Freshservice
Freshservice is an online IT Helpdesk with a fresh twist. The tool puts a refreshing user experience on top of powerful ticketing and asset management capabilities like auto-discovery of new resources, powerful configuration management and enhanced impact analysis. Incident, Problem, Change, Release & Knowledge Management are amongst the other features that make Freshservice, a perfect fit for your organization's IT management needs.
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Use cases
- Sync enhancement requests from the support portal to the Product Engineering team
How it works This recipe will help you in updating or creating a new issue in GitHub to sync the requester to specific enhancement issues created in the Freshservice desk. This saves time and reduces unnoticed requests by eliminating the need to manually assign the request to the requester.
- Send support ticket summary report to requesters
How it works This recipe will help you track daily tickets for respective requesters in your organization by syncing the details into a separate spreadsheet. Keeping the details in the spreadsheet and sending it to the appropriate requester keeps the tickets up-to-date and brings down the estimated days to work on tickets.
- Onboard new employees to company-internal helpdesk system
How it works This recipe will help create a contact on FreshService when a new employee is created in Hibob. By syncing new contacts with Freshservice, providing access to tickets raised, monitoring issues, and allowing them to use the Freshservice service.
- Connect service apps to build an intelligent helpdesk
Get tickets to the right person, on the first try. Integrate Freshservice with DialogFlow or IBM Watson to review and route new tickets before they reach your team. This integration can evaluate content, detect sentiment, and route tickets to the right agent.
- Easily escalate incidents to other teams
Escalate tickets seamlessly across platforms. Does an incident you logged in Freshservice need the attention of a software developer? Sync Freshservice and Jira or GitHub to automate incident management, escalation, and resolution across platforms.
- Onboard employees with ease
Trigger the onboarding process automatically. Get the onboarding process started as soon as you hire a new employee. Integrate Freshservice with an HCM like Workday or BambooHR to automatically generate onboarding tickets and grant permissions based on job role.